FAQs

What should I bring to my appointment?

Just yourself! We provide everything needed for the treatment.

Do I need to wash my hair before visiting?

No! We recommend coming in with dirty hair for the best results.

What is Moxibustion?

A traditional Chinese technique using heat and herbs to promote healing.

Do you offer treatments for men?

Yes! Our treatments are designed for everyone, including men. We offer specialized services for male hair loss, scalp irritation, beards, and overall hair health.

Do you offer services for clients with hair extensions?

We do! We provide customized care for clients with hair extensions, ensuring both your natural hair and extensions receive the right treatment for lasting beauty.

Do you cater to all hair types, including textured hair?

Yes! We specialize in all hair types, and there are no extra fees for natural, long, coarse, or thick hair. We’re committed to caring for and celebrating your natural beauty.

What is your cancellation policy?

Please notify us at least 48 hours in advance if you need to cancel or reschedule your appointment to avoid any cancellation fees. Please note that deposits are non-refundable but can be applied toward any service within 12 months of the original appointment date. 

Can I return or exchange a gift certificate?

Gift certificates are non-refundable and cannot be exchanged. However, they remain valid for 12 months from the purchase date and can be applied toward any of our treatments or services of equal or lesser value. If you’d like to experience a service that exceeds the certificate's value, you can easily upgrade by paying the difference.

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